Burnout rates increase in employees with certain personality traits- Are you attuned to them in hospitality?
The Big Five personality traits—Agreeableness, Conscientiousness, Extraversion, Neuroticism, and Openness—have been systematically...
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Blog
Feb 20
The Hidden Cost of Sleep-Deprived Leaders on Employee Mental Health
Recent research has cast a spotlight on a pressing issue within the hospitality industry: the significant impact of sleep deprivation on...
Feb 9
The Customer Is Always Right (except when they aren’t)
The age-old adage in hospitality, "the customer is always right" is so ingrained a message that it often leads us professionals to...
Feb 5
The Deeper Value of Face-to-Face Interactions in Hospitality's Future
In an era where digital communication predominates, the hospitality industry emerges as a bastion for authentic human connection. While...
Jan 30
The Unfulfilled Potential In Hospitality: Hiring for, then failing to cultivate personality.
Hiring for personality signals progress in hospitality, recognising the depth of importance in building authentic interactions. Yet, the...
Jan 25
The Magical Secret Science To Generating Repeat Visits In Hospitality:
In the competitive landscape of the hospitality industry, understanding the mechanisms that cultivate customer loyalty is paramount....
Jan 23
The Power of Therapeutic Presence in Coaching: A Hospitality Perspective
Therapeutic presence is a concept that has gained significant traction in various coaching and therapeutic fields. It refers to the way a...
Jan 17
Want to Know How to Improve Your Will to Live (The Hard Way)?
Discovering the secret to enhancing our will to live might lie in an unexpected place: tackling challenges we instinctively want to...
Jan 15
Coaching: The Eye Opening Stats
The benefits of coaching, supported by various studies, reveal significant impacts in different areas, both for individuals and...
Jan 10
Time To Open Our Eyes: The hidden cost of hospitality and how industry leaders can make the change we need to survive and thrive
In the hospitality industry, certain behavioural traits, often normalised and even valued, can lead to chronic mental and physical...
Jan 8
Beyond the Surface: Long-Term Ripple Effects in Hospitality Decisions
Decisions in the hospitality industry can have far-reaching effects that extend well beyond their immediate impact. By understanding the...
Jan 2
Avoiding The New Year Resolutions Trap. The single-goal superpower for hospitality pros
In hospitality, where juggling multiple tasks is standard, honing in on one challenging goal can seem counterintuitive. However,...
Dec 14, 2023
This is the most important training in hospitality…. And it’s missing….
The Learned Art of Non-Verbal Communication Intuition is often misconstrued as an innate gift, but in the pulsing heart of a restaurant,...
Dec 11, 2023
Looking Into 5 Frames Of Mind - How Mindsets Mesh
Do you know about the 5 frames of mind proposed by Howard Gardner? If you’re a leader and want to know more, read on, and consider these...
Dec 8, 2023
How To Forecast Sales For Your New Restaurant
Creating a sales forecast for a restaurant that doesn’t exist yet can be hard as there are many variables and assumptions to consider....
Dec 6, 2023
How to deal with the child inside your badly behaved guests in 1 step
- A psychological posture for hospitality workers - At this time of the year the pressure is on. As a hospitality professionals you are...
Nov 30, 2023
The Absence of Restaurateurs and Chefs from Their Own Tables - The Alarming Truth
As a consultant over the last decade I’ve had the privilege of working with over a hundred restaurant owners, chefs and managers. One of...
Nov 29, 2023
An example coaching in hospitality session transcript
Sometimes I'm asked to outline what coaching looks like within hospitality and how it can be used as a tool to support people. I recently...
Nov 23, 2023
Restaurant Margin Analysis - The often invisible gap
At the heart of restaurant financial management is the strategic analysis of food and beverage margins—both theoretical and actual. This...
Nov 21, 2023
The Leader's Conscience: Science and Psychology of Transparency and Honesty
**Why Transparency Builds Trust** Transparency is a cornerstone of trust in any relationship, including those within businesses....
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