Feb 27Burnout rates increase in employees with certain personality traits- Are you attuned to them in hospitality?The Big Five personality traits—Agreeableness, Conscientiousness, Extraversion, Neuroticism, and Openness—have been systematically...
Feb 20The Hidden Cost of Sleep-Deprived Leaders on Employee Mental HealthRecent research has cast a spotlight on a pressing issue within the hospitality industry: the significant impact of sleep deprivation on...
Feb 9The Customer Is Always Right (except when they aren’t)The age-old adage in hospitality, "the customer is always right" is so ingrained a message that it often leads us professionals to...
Feb 5The Deeper Value of Face-to-Face Interactions in Hospitality's FutureIn an era where digital communication predominates, the hospitality industry emerges as a bastion for authentic human connection. While...
Jan 30The Unfulfilled Potential In Hospitality: Hiring for, then failing to cultivate personality.Hiring for personality signals progress in hospitality, recognising the depth of importance in building authentic interactions. Yet, the...
Jan 25The Magical Secret Science To Generating Repeat Visits In Hospitality:In the competitive landscape of the hospitality industry, understanding the mechanisms that cultivate customer loyalty is paramount....