Avoiding The New Year Resolutions Trap. The single-goal superpower for hospitality pros
In hospitality, where juggling multiple tasks is standard, honing in on one challenging goal can seem counterintuitive. However,...
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Blog
Dec 14, 2023
This is the most important training in hospitality…. And it’s missing….
The Learned Art of Non-Verbal Communication Intuition is often misconstrued as an innate gift, but in the pulsing heart of a restaurant,...
Dec 13, 2023
Turning Tables On Negativity: Science for the Hospitality Industry
Hospitality is all about creating positive experiences, but what happens when negative talk creeps in? Understanding the science behind...
Dec 11, 2023
Looking Into 5 Frames Of Mind - How Mindsets Mesh
Do you know about the 5 frames of mind proposed by Howard Gardner? If you’re a leader and want to know more, read on, and consider these...
Dec 8, 2023
How To Forecast Sales For Your New Restaurant
Creating a sales forecast for a restaurant that doesn’t exist yet can be hard as there are many variables and assumptions to consider....
Dec 6, 2023
How to deal with the child inside your badly behaved guests in 1 step
- A psychological posture for hospitality workers - At this time of the year the pressure is on. As a hospitality professionals you are...
Dec 4, 2023
Executive Coaching - The Work That Outs Cognitive Decline
Executive coaching, while primarily focused on the development and success of clients, also offers cognitive benefits for the coaches...
Nov 30, 2023
The Absence of Restaurateurs and Chefs from Their Own Tables - The Alarming Truth
As a consultant over the last decade I’ve had the privilege of working with over a hundred restaurant owners, chefs and managers. One of...
Nov 29, 2023
An example coaching in hospitality session transcript
Sometimes I'm asked to outline what coaching looks like within hospitality and how it can be used as a tool to support people. I recently...
Nov 27, 2023
Mindfulness as a trait, not as a practice
Mindfulness is often relegated to the realm of meditation and people do get cynical over its misrepresentation and misunderstanding. I...
Nov 23, 2023
Restaurant Margin Analysis - The often invisible gap
At the heart of restaurant financial management is the strategic analysis of food and beverage margins—both theoretical and actual. This...
Nov 22, 2023
Let There Be Light: Navigating the Winter Blues as a Shift Worker
As winter draws in, bringing shorter days and longer nights, the lack of sunlight can take a toll on our neurological well-being. For...
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