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CLIENTS AND PARTNERS
KIND WORDS
Your leadership team isn't keeping pace with the business
The business has grown. The ambition is there. But the people leading it are operating on instinct and legacy, not on the capability the next phase demands. I close that gap through targeted diagnostics and coaching — not theory, but direct intervention grounded in three decades of luxury operations.
When your best operators leave, they take institutional knowledge, guest relationships, and team morale with them. I help leadership teams build the conditions that retain talent: clarity of role, psychological safety, and a culture that people are proud to belong to
You're losing people you can't afford to lose
The culture that built the brand is drifting
Growth exposes every cultural weakness a business has. What was implicit when you had 30 staff breaks when you have 150+. I diagnose where culture and operational standards have diverged and build the frameworks that bring them back into alignment — before it costs you your reputation.
hi, I'm Stephen
Thanks for letting me introduce myself
I'm Stephen Macintosh. I've spent 30 years inside luxury hospitality — from the floor of The Wolseley and J. Sheekey's to board-level advisory for international hotel groups, landlords, and investor-backed restaurant businesses.
I work across London and Dubai as a strategic advisor, leadership coach, and operational diagnostician. My clients are owners, operators, and investor groups who need someone who understands both the P&L and the people.
“Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.”
- Danny Meyer
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