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hi, I'm Stephen
Thanks for letting me introduce myself
I am Stephen Macintosh, a seasoned professional with over three decades of illustrious service in the hospitality industry.
Throughout my career, I've had the privilege of partnering with revered brands, many of which are synonymous with luxury and excellence. This includes iconic names such as Ralph Lauren, Burberry, Fairmont Hotels, Mandarin Oriental Hotel Group, The Wolseley Hospitality Group, Lendlease, Capco, Allies and Morrison, Shangri La Hotels, Knight Dragon, Petersham Nurseries, Wentworth Golf Club, and numerous others.
However, my commitment extends beyond collaboration with high-profile brands and the lens of restaurant consultancy. My true passion lies in the ways I've been able to assist organisations, entrepreneurs and professionals in realising their fullest potential. As an accredited executive coach, I've mentored countless individuals, helping shape their career trajectories and honing their leadership skills. As an advisor and consultant, I've strategised with organisations to elevate their service offerings, streamline their operations, and reinforce their market position.
Service, to me, is more than a mere duty—it's an art form. It's about pushing boundaries, surpassing expectations, and setting new standards. My mission is to elevate professionals, enabling them to be not just contributors, but game-changers. The ripple effect of this approach is profound, reshaping individual career arcs and propelling entire organisations to unparalleled success.
“ I value courage, truth, integrity and agency”.
“Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.”
- Danny Meyer
My offering
I offer a tailored suite of services designed to meet the distinct needs of every client.
If you're an organisation aiming to elevate your guest experiences, implement innovative operational strategies, or strengthen your market position, I bring insights and expertise to ensure you're always ahead of the curve.
For individuals poised to amplify their professional trajectory, my accredited executive coaching sessions are a beacon of transformation. Using industry-leading methodologies, I passionately mentor hospitality professionals, fine-tuning their leadership skills, and guiding them through the industry's intricate dynamics.
Whether you’re an entrepreneur establishing a foothold or a seasoned professional seeking growth, I'm here to facilitate your journey to success.
How do I serve you?
Personalised Insight:
Every client, whether an organisation, entrepreneur, or individual, comes with a unique set of challenges, aspirations, and stories. I prioritise understanding these distinctions by immersing myself in their specific contexts. By grasping the nuances of each client's situation, I'm able to tailor my guidance and strategies to their unique needs and objectives, ensuring they aren't getting a one-size-fits-all solution but a custom-fitted strategy.
Collaborative Approach:
Collaboration is at the heart of my method. I believe that true transformation, be it personal or organisational, arises from a symbiotic relationship. This means working alongside my clients, ensuring they're actively engaged and empowered throughout our journey together. By fostering an environment of trust and open dialogue, we create actionable strategies that resonate deeply and lead to tangible results.
Holistic Perspective:
My extensive experience in luxury hospitality and leadership has equipped me with the ability to view challenges and opportunities from multiple angles. Whether it's enhancing leadership dynamics, refining operational efficiencies, or elevating market positioning, I bring a comprehensive perspective that ensures every facet of an organization or individual's growth is considered.
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My approach to Executive Coaching
Foundation of Trust:
Central to my coaching ethos is the establishment of a robust trust-based relationship with each coachee. Recognising the transformative power of a safe and trusting environment, I ensure our sessions are characterised by confidentiality, empathetic understanding, and mutual respect. Such a foundation fosters genuine introspection, vulnerability, and meaningful personal and professional evolution.
Customised Coaching Plans:
Every individual possesses a unique constellation of aspirations, challenges, and inherent strengths. With this in mind, I support my clients to meticulously craft a coaching plan tailored to their distinct needs. Through a thorough initial assessment, I spotlight key areas of focus, delineate clear objectives, and orchestrate a trajectory that resonates with their personal and professional aspirations.
Training and tools rooted in psychology
Grounded in my psychological training, I utilise various techniques to enhance personal and professional growth. These include the psychodynamic approach to understand unconscious influences on behavior, cognitive behavioral coaching to challenge negative thought patterns, and solution-focused coaching to map out actionable steps towards desired goals.
Additionally, I emphasise emotional intelligence enhancement and mindfulness practices for a holistic approach to mental clarity and resilience. This dynamic coaching process, reinforced by continuous feedback, is adaptably tailored to the client's journey. Yet, despite the fluidity of this journey, achieving tangible results—from leadership acumen to decision-making skills—remains paramount in my practice.
